Communications integration
Aircall the Aircall integration lets HiBridge users know when a receptionist is handling a phone call or a patient video call, so the next available person can answer the next patient in queue.
The partnership in practice
The Aircall integration shares receptionist call availability with HiBridge. HiBridge users can see when someone in the receptionist pool is already helping a patient by Aircall phone call or HiBridge video call. The queue then allows another receptionist who is not busy to answer the next waiting patient, whether that patient arrives by phone or video.
Aircall provides the phone communication channel. HiBridge provides the video front desk, shared receptionist workflow, and cross-channel availability logic. Together, they allow one receptionist pool to serve patients across phone and video without directing the next interaction to someone who is already busy.
How the work connects
The patient reaches the receptionist pool by Aircall phone call or HiBridge video call.
HiBridge can see which receptionists are already serving a patient across phone or video.
The next waiting patient is offered to another receptionist in the pool who is not busy.
The exact scope is confirmed for each organization during discovery.
Questions
Aircall provides the partner capabilities described on this page. HiBridge provides the live virtual front desk platform and associated implementation support.
No. Aircall and HiBridge retain separate responsibilities. HiBridge remains the live virtual front desk platform, while Aircall provides the partner service described on this page.
HiBridge and the partner confirm scope, eligibility, systems, responsibilities, and implementation requirements during discovery before any work begins.
Build the right partnership
Tell us about your locations, systems, staffing model, and visitor journey. We will help you evaluate the right combination.
This page reflects HiBridge's stated Aircall integration. Confirm the exact presence signals, queue rules, failover behavior, and supported phone and video states before publication.