On demand
Everything we have recorded about the virtual front desk.
Case studies from named clinics, patient stories in their own words, recorded webinars, podcast appearances, and step-by-step demonstrations. Each one is written up in full so you can read it instead of watching it.
The library
Read the whole library
- Case Study · 6 min read
How Rose City Physical Therapy Reduced Its Front Desk Staffing Budget by About 50%
A 30-year Portland practice solved a staffing shortage with a live virtual receptionist, cutting front-end staffing costs while keeping check-in personal.
Read → - Case Study · 4 min read
Why In Motion OC Chose a Virtual Front Desk for Physical Therapy
An Orange County practice moved to a remote-staffed virtual front desk for lower overhead and a more modern patient experience.
Read → - Patient Story · 3 min read
A Simple Virtual Patient Check-In Experience: Tim Bibee’s Story
A first-time, self-described non-tech-savvy patient on why a guided, live virtual check-in felt easy and personal.
Read → - Patient Story · 3 min read
How a Virtual Front Desk Preserved Human Connection and Privacy
A patient who prefers dealing with real people on why virtual check-in kept the human connection, and the privacy, intact.
Read → - Webinar · 9 min read
Become the Practice of the Future: Rethinking the Physical Therapy Front Desk
HiBridge founders Wendy and Mark Lucas join Brian Gallagher to explain how a live, virtual front desk cuts costs, ends the turnover cycle, and keeps check-in personal, without turning your clinic into a mill.
Read → - Case Study · 8 min read
How EA Therapeutic Health Fixed Its Front Desk and Opened Two New Clinics
A neuro-focused practice in Rochester, Minnesota reworked its front desk with a live virtual receptionist, then used the savings to scale, without losing the personal touch patients love.
Read → - Podcast · 8 min read
Can a Virtual Front Desk Fix Your Urgent Care Staffing Problems?
On the Walk-Ins Welcome podcast, HiBridge founders Mark and Wendy Lucas explain how a live virtual front desk answers every call, pools reception across locations, and keeps urgent care covered nights and weekends, without losing the human touch.
Read → - Webinar · 8 min read
Staffing the Virtual Front Desk with HIPAA-Compliant Healthcare Virtual Assistants
Rose City Physical Therapy pairs the HiBridge platform with a HIPAA-compliant healthcare virtual assistant, vetted for its culture and role, to solve a post-pandemic hiring crunch without burning out its on-site team.
Read → - Technology · 2 min read
Inside the Patented Technology Behind the HiBridge Virtual Front Desk
HiBridge co-founder Mark Lucas explains the patented, end-to-end virtual reception system: live multi-clinic video, a pooled team of receptionists, and full transactions handled remotely.
Read → - Demo · 2 min read
What a Virtual Front Desk Check-In Looks Like: A Back 2 Normal Demonstration
Physical therapist Lisa Chase walks a patient through the HiBridge virtual front desk step by step, showing how simple check-in is, and reassuring patients that real people, and the in-person team, are still here.
Read → - Webinar · 9 min read
Healthcare Virtual Assistants: Innovating or Disrupting the Front Desk?
A webinar frames virtual reception as a healthcare “controversy,” then works through the real questions, downtime, patient experience, cost, and privacy, with HiBridge founders Mark and Wendy Lucas.
Read →
Seen enough? See it on your own front desk.
A demo runs the kiosk and the receptionist portal against your workflow, with your locations and your volume.
Book a demo