Everything we have recorded about the virtual front desk.

The library

Read the whole library

Resources are arranged by original publication date, newest first.

• Podcast · July 8, 2026 · 8 min read

  Can a Virtual Front Desk Fix Your Urgent Care Staffing Problems?

  On the Walk-Ins Welcome podcast, HiBridge founders Mark and Wendy Lucas explain how a live virtual front desk answers every call, pools reception across locations, and keeps urgent care covered nights and weekends, without losing the human touch.

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• Case Study · November 7, 2025 · 8 min read

  How EA Therapeutic Health Fixed Its Front Desk and Opened Two New Clinics

  A neuro-focused practice in Rochester, Minnesota reworked its front desk with a live virtual receptionist, then used the savings to scale, without losing the personal touch patients love.

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• Case Study · June 1, 2024 · 6 min read

  How Rose City Physical Therapy Reduced Its Front Desk Staffing Budget by About 50%

  A 30-year Portland practice solved a staffing shortage with a live virtual receptionist, cutting front-end staffing costs while keeping check-in personal.

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• Case Study · June 1, 2024 · 4 min read

  Why In Motion OC Chose a Virtual Front Desk for Physical Therapy

  An Orange County practice moved to a remote-staffed virtual front desk for lower overhead and a more modern patient experience.

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• Patient Story · June 1, 2024 · 3 min read

  A Simple Virtual Patient Check-In Experience: Tim Bibee’s Story

  A first-time, self-described non-tech-savvy patient on why a guided, live virtual check-in felt easy and personal.

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• Patient Story · June 1, 2024 · 3 min read

  How a Virtual Front Desk Preserved Human Connection and Privacy

  A patient who prefers dealing with real people on why virtual check-in kept the human connection, and the privacy, intact.

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• Webinar · April 9, 2024 · 8 min read

  Staffing the Virtual Front Desk with HIPAA-Compliant Healthcare Virtual Assistants

  Rose City Physical Therapy pairs the HiBridge platform with a HIPAA-compliant healthcare virtual assistant, vetted for its culture and role, to solve a post-pandemic hiring crunch without burning out its on-site team.

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• Demo · March 23, 2024 · 2 min read

  What a Virtual Front Desk Check-In Looks Like: A Back 2 Normal Demonstration

  Physical therapist Lisa Chase walks a patient through the HiBridge virtual front desk step by step, showing how simple check-in is, and reassuring patients that real people, and the in-person team, are still here.

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• Webinar · February 5, 2024 · 9 min read

  Healthcare Virtual Assistants: Innovating or Disrupting the Front Desk?

  A webinar frames virtual reception as a healthcare “controversy,” then works through the real questions, downtime, patient experience, cost, and privacy, with HiBridge founders Mark and Wendy Lucas.

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• Webinar · October 12, 2023 · 9 min read

  Become the Practice of the Future: Rethinking the Physical Therapy Front Desk

  HiBridge founders Wendy and Mark Lucas join Brian Gallagher to explain how a live, virtual front desk cuts costs, ends the turnover cycle, and keeps check-in personal, without turning your clinic into a mill.

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• Podcast · July 25, 2023 · 6 min read

  If You’re Not Considering Virtual Front Desk, You’re Missing Out

  On Private Practice Owners Club, HiBridge founders Mark and Wendy Lucas explain live virtual reception, shared multi-location coverage, and flexible staffing for physical therapy practices.

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