On demand
Everything we have recorded about the virtual front desk.
Case studies from named clinics, patient stories in their own words, recorded webinars, podcast appearances, and step-by-step demonstrations. Each one is written up in full so you can read it instead of watching it.
Featured case study
TLC Physical Therapy: a payment and virtual front desk workflow across eight locations.
See the complete customer story, reported savings, AerPay payment technology, HiBridge kiosk and virtual receptionist workflow, and centralized billing model.
The library
Read the whole library
Resources are arranged by original publication date, newest first.
Podcast · July 8, 2026 · 8 min readCan a Virtual Front Desk Fix Your Urgent Care Staffing Problems?
On the Walk-Ins Welcome podcast, HiBridge founders Mark and Wendy Lucas explain how a live virtual front desk answers every call, pools reception across locations, and keeps urgent care covered nights and weekends, without losing the human touch.
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Case Study · November 7, 2025 · 8 min readHow EA Therapeutic Health Fixed Its Front Desk and Opened Two New Clinics
A neuro-focused practice in Rochester, Minnesota reworked its front desk with a live virtual receptionist, then used the savings to scale, without losing the personal touch patients love.
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Case Study · June 1, 2024 · 6 min readHow Rose City Physical Therapy Reduced Its Front Desk Staffing Budget by About 50%
A 30-year Portland practice solved a staffing shortage with a live virtual receptionist, cutting front-end staffing costs while keeping check-in personal.
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Case Study · June 1, 2024 · 4 min readWhy In Motion OC Chose a Virtual Front Desk for Physical Therapy
An Orange County practice moved to a remote-staffed virtual front desk for lower overhead and a more modern patient experience.
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Patient Story · June 1, 2024 · 3 min readA Simple Virtual Patient Check-In Experience: Tim Bibee’s Story
A first-time, self-described non-tech-savvy patient on why a guided, live virtual check-in felt easy and personal.
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Patient Story · June 1, 2024 · 3 min readHow a Virtual Front Desk Preserved Human Connection and Privacy
A patient who prefers dealing with real people on why virtual check-in kept the human connection, and the privacy, intact.
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Webinar · April 9, 2024 · 8 min readStaffing the Virtual Front Desk with HIPAA-Compliant Healthcare Virtual Assistants
Rose City Physical Therapy pairs the HiBridge platform with a HIPAA-compliant healthcare virtual assistant, vetted for its culture and role, to solve a post-pandemic hiring crunch without burning out its on-site team.
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Demo · March 23, 2024 · 2 min readWhat a Virtual Front Desk Check-In Looks Like: A Back 2 Normal Demonstration
Physical therapist Lisa Chase walks a patient through the HiBridge virtual front desk step by step, showing how simple check-in is, and reassuring patients that real people, and the in-person team, are still here.
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Webinar · February 5, 2024 · 9 min readHealthcare Virtual Assistants: Innovating or Disrupting the Front Desk?
A webinar frames virtual reception as a healthcare “controversy,” then works through the real questions, downtime, patient experience, cost, and privacy, with HiBridge founders Mark and Wendy Lucas.
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Webinar · October 12, 2023 · 9 min readBecome the Practice of the Future: Rethinking the Physical Therapy Front Desk
HiBridge founders Wendy and Mark Lucas join Brian Gallagher to explain how a live, virtual front desk cuts costs, ends the turnover cycle, and keeps check-in personal, without turning your clinic into a mill.
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Podcast · July 25, 2023 · 6 min readIf You’re Not Considering Virtual Front Desk, You’re Missing Out
On Private Practice Owners Club, HiBridge founders Mark and Wendy Lucas explain live virtual reception, shared multi-location coverage, and flexible staffing for physical therapy practices.
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Seen enough? See it on your own front desk.
A demo runs the kiosk and the receptionist portal against your workflow, with your locations and your volume.
Book a demo