Case studies
What actually changed at their front desk.
Named practices, patient experiences, and supplied case studies. Explore how front desk workflows changed and the outcomes reported for each organization.
Customers & patients
Stories we can put a name to
Case study · Multiple locationsPT of the City: A Coordinated Front Desk Across 28 Locations
The supplied case study reports 65% lower annual front-desk payroll and a standardized patient experience across 28 locations. Explore the reported HiBridge results and broader ecosystem outcomes.
Read the PT of the City case study →
Featured Case Study · Healthcare paymentsHow TLC Physical Therapy Centralized Patient Payments Across Eight Locations
AerPay payment technology, HiBridge virtual reception, modern terminals, and centralized billing in one multi-location patient payment workflow.
Case Study · 6 min readHow Rose City Physical Therapy Reduced Its Front Desk Staffing Budget by About 50%
A 30-year Portland practice solved a staffing shortage with a live virtual receptionist, cutting front-end staffing costs while keeping check-in personal.
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Case Study · 4 min readWhy In Motion OC Chose a Virtual Front Desk for Physical Therapy
An Orange County practice moved to a remote-staffed virtual front desk for lower overhead and a more modern patient experience.
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Patient Story · 3 min readA Simple Virtual Patient Check-In Experience: Tim Bibee’s Story
A first-time, self-described non-tech-savvy patient on why a guided, live virtual check-in felt easy and personal.
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Patient Story · 3 min readHow a Virtual Front Desk Preserved Human Connection and Privacy
A patient who prefers dealing with real people on why virtual check-in kept the human connection, and the privacy, intact.
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Case Study · 8 min readHow EA Therapeutic Health Fixed Its Front Desk and Opened Two New Clinics
A neuro-focused practice in Rochester, Minnesota reworked its front desk with a live virtual receptionist, then used the savings to scale, without losing the personal touch patients love.
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A note on evidence
Understand the source of each result
These pages draw from supplied case studies and public customer recordings. Each story identifies its source and any measurement limitations. The results are reported outcomes, not independently audited findings or a promise of what another organization will achieve.
If you want to speak to a reference directly rather than read about one, ask on the contact page.
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