On Demand / Podcasts
Conversations about the front desk, staffing, and practice growth.
Listen to HiBridge founders and industry leaders discuss the real operational challenges behind missed calls, staffing pressure, patient experience, multi-location coverage, and modern front desk workflows.
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Each episode includes a written summary so you can quickly understand the most useful ideas before listening.
- Walk-Ins Welcome · July 8, 2026
Can a Virtual Front Desk Fix Your Urgent Care Staffing Problems?
HiBridge founders Mark and Wendy Lucas explain how live virtual reception can help urgent care organizations address missed calls, turnover, nights, weekends, and multi-location staffing without losing the human touch.
Listen and read → - Private Practice Owners Club · July 25, 2023
If You’re Not Considering Virtual Front Desk, You’re Missing Out
Mark and Wendy Lucas discuss how physical therapy practice owners can control staffing pressure, preserve personal service, and support more locations with a live virtual front desk.
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