US healthcare operations and staffing partner
COB Solution supports participating clients through specialized healthcare operations, dedicated teams, and the HiBridge virtual front desk platform.
The partnership in practice
COB Solution is a US-based healthcare operations partner. For participating clients, COB can provide healthcare operations services and dedicated staffing, while assigned team members use HiBridge to support the patient-facing virtual front desk.
COB manages the people and approved service scope. HiBridge provides the live virtual reception, self check-in, receptionist workflow, and connection to each client location.
Eight healthcare operations, technology, advisory, and staffing service areas; dedicated staffing management; and front-office, revenue cycle, back-office, data, and compliance support.
Live virtual reception, self check-in, multi-location workflows, and a visible platform connecting staff, patients, and front desk activity.
COB Solution brings healthcare operations expertise, structured services, and dedicated teams. HiBridge gives those teams a patient-facing virtual front desk platform for live video reception, check-in assistance, shared coverage, and multi-location workflows.
COB Solution services
COB Solution can support the operational layers surrounding the patient journey. The exact combination is selected and documented for each client.
Support across medical billing, claims recovery, eligibility, prior authorization, coding, and patient financial workflows within the agreed scope.
Virtual front desk, scheduling, intake, patient communication, telehealth coordination, referrals, and approved engagement workflows.
Operational support that can include credentialing, provider enrollment, HR processes, bookkeeping, and scalable practice infrastructure.
Data, reporting, custom business-process operations, workflow automation, and enterprise support designed around the organization.
Strategic advisory, compliance reviews, operational planning, and business support for growing healthcare organizations.
Healthcare software, custom systems, referral tools, secure cloud infrastructure, and digital transformation capabilities.
Dedicated team members allocated to the client's brand, systems, responsibilities, and approved operating model.
Virtual medical assistants who can support approved clinical-administrative and practice workflows as an extension of the client team.
How the work connects
The client, COB Solution, and HiBridge align the service scope, staffing responsibilities, coverage model, systems, and front desk workflow.
COB supports the approved healthcare operations and staffing scope while assigned team members use HiBridge for the patient-facing virtual front desk.
Patients see a consistent, human front desk while the client receives coordinated people, workflow, and platform support.
The combined approach is designed for healthcare organizations that want to connect operational support with a personal, patient-facing front desk.
Client experience
These organizations are presented as COB Solution clients. Their inclusion does not imply that every organization uses HiBridge.
Pivotal Care PT PC
PT of the City Physical Therapy
Skilled Ways
Feel Free PT
VAS Health and WellnessWhat COB clients report
These testimonials are attributed to the organizations identified by COB Solution. The PT of the City testimonial remains excluded pending approval.
“The team offers a lot of remote assistance and it's a one-window operation. They are very responsive and follow up on all individual inquiries. The account person is deeply involved, providing close one-on-one communication and following up 100 percent of the time.”
“Communication on financial returns and use of the dashboard to help separate self-pay from insurance-based patients is very helpful. Additionally, the support through our transition from ChiroTouch to DrChrono has been handled well.”
“I am very satisfied with the shorter overall turnaround time. Additionally, I am highly satisfied with the daily authorization updates provided around 6 PM.”
“Consistent and proactive follow-up on all credentialing matters, including those that I was not previously aware of. Overall, I am satisfied with the performance.”
Questions
COB Solution is based in the United States.
COB Solution provides the approved healthcare operations services, staffing resources, and team support. HiBridge provides the virtual front desk platform, live video reception, self check-in, and shared receptionist workflows.
The staffing relationship and responsibilities are defined in the applicable client proposal. COB Solution manages its services and assigned staffing, while HiBridge provides and supports the virtual front desk technology.
Yes. HiBridge supports client-staffed, partner-staffed, and hybrid coverage models, subject to the responsibilities, access, and schedule agreed during discovery.
COB Solution's service areas include revenue cycle operations, front office and patient communication operations, practice infrastructure and back-office operations, data and automation, compliance and business advisory, technology and software, dedicated outsourced staffing, and virtual medical assistant staffing.
Potentially. The exact systems, permissions, security requirements, responsibilities, and workflows must be reviewed and approved for each client engagement.
Build the right partnership
Tell us about your locations, staffing model, patient journey, and operational needs. We will help you evaluate the right combination.