Staffing and service
snapscale snapscale staffs participating HiBridge clients with remote team members based in the Philippines and Mexico, including multilingual support delivered through the HiBridge platform.
The partnership in practice
snapscale provides the people who serve participating HiBridge clients. Its teams in the Philippines and Mexico can support multilingual front desk coverage, while HiBridge gives those team members the platform used to welcome patients, answer video calls, support self check-in, and work across client locations.
snapscale brings the recruiting, people, training, management, and multilingual staffing capacity. HiBridge gives those teams a branded operating environment for delivering the client's front desk experience. Together, clients receive both the staffing resource and the technology that connects that resource to the physical front door.
How the work connects
snapscale supplies and supports remote team members in the Philippines or Mexico around the client's coverage needs.
The staffing team uses HiBridge to answer video calls, assist self check-in, and support one or multiple locations.
Patients experience the client's front desk while the people and platform work together behind it.
The exact scope is confirmed for each organization during discovery.
Questions
snapscale provides the partner capabilities described on this page. HiBridge provides the live virtual front desk platform and associated implementation support.
No. snapscale and HiBridge retain separate responsibilities. HiBridge remains the live virtual front desk platform, while snapscale provides the partner service described on this page.
HiBridge and the partner confirm scope, eligibility, systems, responsibilities, and implementation requirements during discovery before any work begins.
Build the right partnership
Tell us about your locations, systems, staffing model, and visitor journey. We will help you evaluate the right combination.
This page reflects HiBridge's stated working relationship with snapscale. Confirm the exact staffing regions, languages, and client eligibility with snapscale before publication.